General Terms and Conditions 

1. General/Scope 

1.1. The following terms and conditions apply exclusively to our deliveries and services, unless expressly agreed otherwise in writing. These terms and conditions also apply to all subsequent transactions, even if we do not expressly refer to them in further contracts – particularly in the case of telephone orders. 

1.2. These General Terms and Conditions apply only to consumers as defined in Section 13 of the German Civil Code (BGB). 

2. Conclusion of Contract, Right of Withdrawal 

2.1. Our offers are always subject to change without notice. 

2.2. A contract is only concluded when we expressly confirm the customer's order in writing or when we make delivery without separate confirmation. If no separate order confirmation is issued, the invoice also serves as the order confirmation. The content of the contract concluded with our customer is exclusively governed by our order confirmation or, if no separate order confirmation has been issued, by the invoice. Oral statements are non-binding. 

2.3. The description of our product range on the internet serves only to inform the customer. To the extent that product descriptions, such as illustrations, drawings, and specifications regarding quality, color, dimensions, weight, and/or performance are included herein, these are merely approximate values ​​and do not constitute specifications. Public statements, advertisements, or promotions of our goods by us or third parties also do not constitute specifications. 

2.4. Cancellation Policy/Right of Cancellation 

You may cancel your contractual declaration within two weeks without giving reasons in written form (e.g., letter or email) or by returning the goods. The cancellation period begins at the earliest upon receipt of this notice and not before receipt of the goods. Timely dispatch of the cancellation notice or the goods is sufficient to meet the cancellation deadline. The cancellation notice should be sent to: 

Daniel Schusterbauer 

P.O. Box 111338 

76063 Karlsruhe 

Germany 

Email: shop@daniel-schusterbauer.de 

2.5. Consequences of Withdrawal 

In the event of a valid withdrawal, both parties are obligated to return any goods or services received and to surrender any benefits derived from them (e.g., interest). If you are unable to return the received goods or services in whole or in part, or only in a deteriorated condition, you may be required to compensate us for the loss in value. This does not apply to the return of goods if the deterioration is solely due to their inspection – as would have been possible in a retail store. Furthermore, you can avoid the obligation to compensate for the loss in value by not using the goods as if they were your own property and by refraining from anything that impairs their value. Goods that can be shipped by parcel post must be returned. You are responsible for the return shipping costs if the delivered goods correspond to the order and if the price of the goods being returned does not exceed €40, or if, in the case of a higher price, you have not yet paid the purchase price or a contractually agreed partial payment at the time of withdrawal. Otherwise, the return is free of charge for you. Items that cannot be shipped via parcel service will be collected from you. You must fulfill your obligations to refund payments within 30 days of sending your cancellation notice. 

2.6. Special Notes 

The aforementioned right of cancellation applies only to orders placed by a consumer for purposes that are neither related to their commercial nor their self-employed professional activity. Furthermore, there is no right of cancellation for the delivery of audio or video recordings (e.g., CDs, DVDs, or similar) if the delivered data carriers have been unsealed by the customer. 

End of the cancellation policy. 

3. Delivery and Shipping 

3.1. The delivery period begins upon receipt of the order. If an agreed delivery date is exceeded by more than four weeks, the customer is entitled to set a grace period of six weeks and, if this period expires without delivery, to withdraw from the contract. Withdrawal must be declared in writing. Further claims are excluded. Partial deliveries are permitted; however, withdrawal from the contract is not possible with regard to these if delivery is made on time. In the event of force majeure, industrial action, official measures, or other unforeseen events that could not be avoided despite reasonably expected precautions—whether at Daniel Schusterbauer, the supplier, or third parties—the delivery or acceptance period will be extended appropriately for the duration of the impediment, even if such events occur during an existing delay. 

3.2. Daniel Schusterbauer is entitled to adjust the delivery or acceptance period accordingly if costs increase four months after the conclusion of the contract. Changes in exchange rates, freight charges, and other duties may affect prices. 

3.3. All shipments are at the buyer's expense and risk from the moment they are handed over to the postal service or carrier, even if loss or damage is due to accident or force majeure. Daniel Schusterbauer will not provide compensation for shipments lost or damaged in transit. If delivery is delayed at the buyer's request, the risk passes to the buyer at the time the goods are ready for delivery. 

3.4. Insurance against transport damage is only provided upon the buyer's express request and at the buyer's expense. 

3.5. All shipments are generally sent via the most economical route at Daniel Schusterbauer's discretion. Special shipping instructions must be in writing and may be subject to additional charges. 

3.6. In the event of a delay in delivery or performance, or if delivery or performance becomes impossible due to the fault of Daniel Schusterbauer, claims for damages due to non-performance are excluded, unless Daniel Schusterbauer is guilty of intent or gross negligence. 

3.7. If the customer does not accept the goods, Daniel Schusterbauer is entitled to withdraw from the contract or to claim damages for non-performance. In the latter case, Daniel Schusterbauer is entitled to claim either 25% of the retail price without proof of damages or compensation for the actual damages incurred, unless the customer proves a lesser loss. 

4. Prices/Terms of Payment 

4.1. Unless otherwise stated in the order confirmation/invoice, our prices are ex works, excluding packaging; packaging will be invoiced separately. 

4.2. Value-added tax (VAT) is not shown in accordance with Section 19 of the German VAT Act (UStG) (small business regulation) and is therefore not included in our price. 

4.3. Deductions for postage or discounts require a separate written agreement. Unless otherwise stated in the order confirmation/invoice, the invoice amount is due in full within 30 days of the invoice date. 

4.4. If the customer defaults on payment, we are entitled to charge default interest at a rate of 5% per annum above the respective base interest rate of the German Federal Bank. If we are able to prove a higher loss due to the delay, we are entitled to claim this amount. The obligation to pay damages is waived or reduced if the customer proves that we incurred no loss or a lesser loss as a result of the payment delay. 

4.5. For orders placed via the online shop on our website, we only accept the payment methods displayed to the customer during the ordering process. The purchase price, as well as any applicable order fees and/or shipping costs, are due upon conclusion of the contract. 

4.6. The customer is not entitled to assign our claims to third parties without our written consent. 

4.7. The customer is not entitled to reduce our claims by counterclaims or to assert a right of retention, unless otherwise agreed in writing or the counterclaims or the right of retention have been acknowledged by us in writing or have been legally established. 

5. Retention of Title 

All delivered goods remain our property (goods subject to retention of title) until the customer has fully settled all outstanding principal and ancillary claims arising from previous, present, and future deliveries. 

6. Warranty/Liability 

6.1. If the purchased item is defective, the statutory provisions of Sections 433 et seq. of the German Civil Code (BGB) apply. The assignment of these claims by the customer is excluded. 

6.2. Unless otherwise specified below, any further claims by the customer – regardless of their legal basis – are excluded. Daniel Schusterbauer is therefore not liable for damages that did not occur to the delivered item itself; in particular, Daniel Schusterbauer is not liable for lost profits or other financial losses of the customer. To the extent that Daniel Schusterbauer's liability is excluded or limited, this also applies to the personal liability of its representatives and agents. 

6.3. The above limitation of liability does not apply if the cause of the damage is due to intent or gross negligence, or if personal injury is involved. It also does not apply if the customer asserts claims under Sections 1 and 4 of the German Product Liability Act. 

6.4. If Daniel Schusterbauer negligently breaches a fundamental contractual obligation, the liability for property damage is limited to the typically foreseeable damage. 

6.5. If subsequent performance is effected by way of replacement delivery, the customer is obligated to return the originally delivered goods to us at our expense within 30 days. The return of defective goods must be made in accordance with the statutory provisions of Sections 439 Paragraph 4, 346 to 348 of the German Civil Code (BGB). We reserve the right to claim damages under the legally stipulated conditions. 

7. Data Protection 

All customer data is treated with strict confidentiality. The information is processed in accordance with German data protection regulations and is used exclusively for processing the inquiry. The storage, processing, and transfer of this data only occurs to the extent necessary for the performance of the contract. We are entitled to use customers' personal data for the purpose of credit checks and monitoring creditworthiness and to transmit this data to SCHUFA (Germany's largest credit bureau). 

8. Applicable Law 

The law of the Federal Republic of Germany applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements, including future ones. 

9. Final Provisions 

9.1. Amendments and additions to these General Terms and Conditions, including this written form clause, require written form to be effective. The same applies to collateral and supplementary agreements. 

9.2. Should individual provisions of these General Terms and Conditions be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by a valid provision that, in economic terms, most closely approximates the intended purpose of the invalid provision to the extent legally permissible. The same applies to any gaps in these General Terms and Conditions. 

As of March 2026